Reference

Open biru toto Legal terms

biru toto Legal terms explain who may access the account area, how we handle account records, and where to ask for a correction.

Account eligibilityData handlingPayment recordsContact route
biru toto Open biru toto Legal terms
CONTACT ROUTES

Contact us about Legal access

A clear contact route helps you resolve a policy question without guessing which account detail matters.

Account access request Use the account-area support route when phone verification or an access decision needs clarification. Send the registered number and your request so we can match the case without asking for your wallet password.
Payment record question For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, provide the receipt reference and account identifier. We use those details to check the payment record connected with your Legal request.
Policy change request If a stored account detail needs correction or removal, contact us through the account support path and name the specific field. We will explain which Legal conditions apply before changing the record.
DATA PRACTICE

See how Legal records are handled

We apply the Legal notice to practical account work: confirming phone ownership, matching payment references, protecting login details and responding to data requests.

Account data

We use details such as your registered phone number and account identifier to connect access requests with the correct record. Phone verification takes place before account access, helping prevent changes from an unknown person.

Cookies

Cookies may support account continuity and security checks during a visit. Our Legal notice explains their purpose, and you can raise a cookie question through the account support route when a setting needs clarification.

Login security

Keep your login details private and contact us through the account area if access looks unusual. We do not ask you to send a wallet password when checking DANA, OVO, GoPay or QRIS records.

Record retention

Payment and account records may be retained for the period stated in our Legal notice, including references needed to resolve a transaction question. A deletion request is assessed against those stated obligations.

Who to contact

Our account support route is the correct starting point for Legal questions about access, data, cookies, payment references or closure. Include one clear request so the response can address the relevant policy clause.

Requesting changes

You can ask us to correct an account detail by identifying the field and explaining the change. We may request account verification first, then confirm whether the requested update fits the current Legal conditions.

Find Legal answers before opening

These Legal answers cover the questions we expect you to ask before creating an account or sending a payment. If your situation is not listed, use the account support route and include the specific rule, record or access step you want us to check.

biru toto Legal covers account eligibility, phone verification, data handling, cookies, payment records, access restrictions, account closure and the route for requesting corrections or clarification.

Access depends on local law. Before opening an account, check the rules that apply to your location and complete the stated phone verification step where local law permits.

Legal applies to payment references used to match DANA and QRIS activity with your account. Keep the receipt reference available when asking us to check a pending or disputed record.

Phone verification helps connect the account request to the correct person and reduces unauthorised access. We may use the registered number when checking a Legal request about account data or payment records.

Contact us through the support route in your account area, identify the exact field, and explain the requested correction. We may verify the account before assessing the change under the Legal notice.

The retention period is set out in our Legal notice and can depend on the record type and applicable obligations. References for DANA, OVO, GoPay, QRIS and bank transfers may be needed for account queries.

Use the account-area support route and mention Legal access in your request. Include your registered phone number or account identifier, but never send your wallet password or full login credentials.